Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a Canadian casino we haven't covered yet? This page explains the best way to reach us and what happens once you do.
The Best Way to Reach Our Team
Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to stand in for a real answer.
Telling us straight away what your message is about helps us route it to the right person and get back to you faster. A short subject line summing up your query works well.
What We Can Help With
We hear from a wide range of readers, and most enquiries fall into a handful of categories:
- Questions about our rankings or ratings — If you're wondering why a particular Canadian online casino sits where it does, or how a welcome bonus or free spins offer was assessed, we're happy to explain our thinking.
- Corrections and accuracy checks — Bonus terms, wagering requirements and free spins offers change often. If you've noticed something on the site that looks out of date, please let us know so we can look into it.
- Content suggestions — If there's a payment method, game category or casino topic you'd like us to cover in more depth, tell us. Reader input genuinely shapes what we write next.
- Partnership or editorial enquiries — If you represent a casino brand or an affiliate partner and would like to discuss coverage, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is finding it hard to stick to a budget when playing at online casinos, say so in your message. We'll point you towards resources for support rather than leave you without an answer.
How Quickly We Reply
We aim to respond within two working days of receiving your message. During busier periods — for instance around major bonus launches or new casino site reviews — it may take a little longer, and we appreciate your patience if it does.
Every reply comes from someone who has actually read your message, not a template response. If we need more detail to answer properly, we'll ask before closing out your enquiry.
Before You Write In
A few readers write to ask which Canadian online casino suits them best, or how free spins offers compare across brands. If that's your question, our comparison tables and individual casino write-ups elsewhere on the site often answer it faster than an email exchange can. If you're specifically looking at options outside the standard self-exclusion scheme, our guide to Best Non GamStop Casinos may also be worth a look.
If your question relates to an account issue, a deposit, or a withdrawal at a specific casino, that's something the casino's own support team needs to handle directly — we review and compare Canadian online casinos, but we don't operate any of the sites listed and can't access individual player accounts.
Our Commitment to Accuracy
We work to keep our coverage of bonuses, payment methods and licensing information current, but this is a fast-moving industry and details do slip out of date between checks. Reader feedback is one of the ways we catch that. If something you've read here didn't match what you found at a casino, we want to know about it so we can review it properly.
Thanks for taking the time to get in touch. Whatever the reason, a real person will read it.